DOMESTIC & STANDARD: DYV Studio ships and insures all packages via USPS Priority Mail within the US. Insurance and signature confirmation are mandatory for all orders and included in the flat shipping rate.
INSURED & EXPEDITED: All custom, personalized or 14k gold jewelry will be subject to additional shipping fees, as these packages will be insured for their full value. Please note that once delivery is confirmed, neither DYV nor USPS is responsible for your package. Expedited shipping is available upon request.
INTERNATIONAL: International shipping is available for select countries. Please note any taxes, duties, and customs fees associated with shipping outside of the United States are the sole responsibility of the purchaser. Contact us at: firstname.lastname@example.org for international shipping rates.
RETURNS & EXCHANGES: We want you to LOVE your jewelry! But we get it, sometimes things don't work out. Wrong size, length, or it just doesn't feel right? We offer exchanges or store credit if you are not satisfied with your purchase. Merchandise in new and unworn condition can be returned in it's original packaging, within 7 days of receipt.
RETURN SHIPPING: Unfortunately, we cannot refund shipping costs, and we cannot assume responsibility for lost or stolen items in the mail. When returning your merchandise we strongly suggest adding insurance to the shipment for the dollar amount of the merchandise.
EXCEPTIONS: Please note that custom and personalized jewelry, sale items, and any rings in special sizes are non-refundable.
AVOID: To ensure your DYV purchase remains shiny and beautiful, we recommend removing jewelry before exercising or coming into contact with chemicals such are chlorine, bleach, cleaning agents, and lotions, among other substances.
TREAT: Sterling silver and bronze naturally tarnish over time. This process can be beautiful as the metal develops a unique patina. However, if you prefer a clean, shiny look, we recommend that you clean it with mild soapy water, or a polishing cloth. 14k gold jewelry does not tarnish and can be gently cleaned with warm soapy water. To preserve the beauty of your jewelry be sure to treat it like the unique treasure it is.
Did your finger shrink or grow? Do you want your necklace adjusted? Earrings repaired? We're here for you to help you re-size, re-adjust, re-work or re-arrange anything that you're not 100% satisfied with (although some fees may apply). It's our goal to make jewelry you'll love for life! We will happily replace, refund, or repair any DYV purchase at no additional cost or shipping charge if we deem the item defective due to our manufacturing.